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I bought a Hunter fan (model 59039) and, after installing it, it didn't work. Due to the store where I bought it closing down just days after my purchase, I contacted Hunter directly. Initially they wanted to go through a troubleshooting process, which I did. However, when giving them feedback of the findings, the response I got was very general, as if they hadn't even read the email!

All contact since then makes me feel that they are just giving me the run around.

They told me I could exchange it at another dealers store but the link that they sent me, to their website doesn't show any dealers in Mexico (where I currently live) nor the United states. They weren't planning on making arrangements for this, just expected me to go to a store and the owner would gladly exchange it, even though I didn't buy it there - really?

The last email that I received from them, they told my that my 2 options were: 1. Buy a new fan and they would give a 35% discount (remember that this IS a new fan). 2. Get it repaired myself, having to pay for all parts and labour.

The helpline is a Freephone number which cannot be accessed outside the USA, but judging from the other comments on this site, it isn't worth wasting the time. Their fans aren't exactly cheap so please ask yourself before you buy from them: Am I prepared to pay that much money and get absolutely no warranty with it? From my experience, I can guarantee that you won't get any positive customer service.

I will not spend another cent with Hunter Fans! Please note that Casablanca fans are actually the same company. I hope this review helps someone from making the mistake that I did.

Reason of review: Bad quality.

Monetary Loss: $220.

Preferred solution: Full refund.

Location: New Braunfels, TX 78132

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